Return & Refund Policy

Last updated: October 23, 2026

Overview

This Return & Refund Policy applies to eligible products purchased through vorlunexa.com.

Vorlunexa is owned and operated by Hubei Zhongfu Investment Co., Ltd.

We want customers to clearly understand how to purchase and receive products, when a product may be returned, how to request a return, where an approved return should be sent, who is responsible for return shipping costs, and when an approved refund will be issued.

Nothing in this Policy limits any consumer rights or remedies available under applicable law.

Purchases and Delivery

To purchase a product, select your preferred jewelry item and any available options on vorlunexa.com, add it to your cart, and complete the checkout process using an available payment method. Please provide complete and accurate contact, billing, and delivery information.

After your order is placed, an order confirmation will be sent to the email address provided at checkout. Once the order has shipped, available tracking information will also be sent by email. The order will be delivered to the shipping address submitted during checkout.

If your order is delayed, missing, damaged, or incorrect, contact service@vorlunexa.com with your order number and a description of the issue.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

Your return request must be submitted within this 30-day period. Requests made after the return window may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must be:

  • Unused and undamaged

  • In its original condition

  • Returned with its original packaging, accessories, and protective materials, where applicable

  • Accompanied by the order number or other proof of purchase

For jewelry, customers should package returned items securely to prevent loss or damage during transit. Products damaged due to inadequate return packaging may not qualify for a full refund unless the product was already damaged or defective when delivered.

Personalized, customized, made-to-order, and final-sale products cannot be returned for preference-based reasons where this restriction was clearly disclosed before purchase. This does not affect claims involving products that arrive damaged, defective, incorrect, or materially different from their description.

3. How to Request a Return

Before returning a product, email service@vorlunexa.com and provide:

  • Your name and order number

  • The product you wish to return

  • The reason for the return

  • Relevant photographs or videos, where applicable

For damaged, defective, or incorrect items, please also provide clear photographs of the product, packaging, and shipping label.

Our customer service team will review your request and notify you whether the return is approved. If approved, we will provide the appropriate return address and return instructions.

Returns sent without prior authorization may not be accepted.

4. Return Address

Please do not send returns to our registered business address.

The return location may differ depending on the product and fulfillment location. After your return request has been approved, our customer service team will provide the correct return address and detailed return instructions.

Vorlunexa is not responsible for products sent to an unauthorized or incorrect address.

5. Return Shipping Costs

Preference-Based Returns

A preference-based return includes situations where the customer:

  • Changes their mind

  • Orders the wrong product, size, color, or quantity

  • No longer wants the product

For an eligible preference-based return, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for preference-based returns.

We recommend using a trackable shipping service and packaging jewelry securely to help prevent loss or damage during transit.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incorrect, or materially different from its description, Vorlunexa will provide an appropriate resolution at no additional cost to the customer.

Depending on the circumstances, the resolution may include:

  • A replacement

  • A full or partial refund

  • A prepaid return label

  • Other reasonable return instructions

Customers will not be required to pay return shipping costs for an approved claim caused by our error or a verified product defect.

6. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at service@vorlunexa.com. Please retain the product and all original packaging while we review your claim.

We will not reject an otherwise valid claim solely because the product packaging was opened for reasonable inspection.

7. Non-Returnable Items

Unless otherwise required by applicable law, we cannot accept returns for:

  • Products returned after the 30-day return window

  • Used, altered, or intentionally damaged products

  • Products damaged through misuse or improper care

  • Personalized, customized, or made-to-order products returned for preference-based reasons

  • Final-sale items where the restriction was disclosed before purchase

  • Products returned without prior authorization

  • Products unrelated to the approved return request

These exclusions do not apply where a product arrives damaged, defective, incorrect, or materially different from its description.

8. Refund Process and Timing

After an authorized return has been received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected, subject to applicable law.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account. This additional processing time is outside our control.

If you have not received an approved refund after the applicable processing period, please contact your payment provider first and then email us for assistance.

We do not charge cancellation fees or restocking fees unless a specific fee was clearly disclosed before purchase and is permitted by applicable law.

9. Exchanges

If you wish to exchange an eligible product for a different item, please contact us before returning it.

Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order.

For damaged, defective, or incorrect products, do not place a replacement order before contacting us.

10. Order Changes and Cancellations

To request an order change or cancellation, email us as soon as possible.

We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.

If an order is successfully canceled before shipment, any collected payment will be refunded to the original payment method.

Contact Us

For questions about placing or receiving an order, returns, damaged products, exchanges, or refunds, please contact us:

Brand Name: Vorlunexa
Company Name: Hubei Zhongfu Investment Co., Ltd.
Registered Address: 2nd Floor, No. 10 (counting from the north), West Side of Minying District, Xingye Street, Xincheng Community, Tongyang Town, Tongshan County, Xianning, Hubei, China
Email: service@vorlunexa.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.